商务礼仪知识介绍(精选10篇)

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商务礼仪介绍知识 篇一

集体介绍一般分为两种情况:集体和集体或者集体和个人。

1、集体和集体。两边都是单位,一般要把地位低的一方先介绍给地位高的一方。所谓地位低的一方,一般就是东道主;所谓地位高的一方,一般就是客人。

2、集体和个人。一般的规则是把个人介绍给集体,因为个人比集体人少就地位低。

商务礼仪知识 篇二

关于商务礼仪知识大全

一、接待客人请吃饭

1、选择酒店遵循“吃环境、吃特色、吃文化“的原则,以对方为中心,了解对方喜欢吃什么,再选择不同的酒店。

2、选择酒店要注意附近的交通状况,最好不选择在单行线及不便于停车的地方,如果选择了,应事先通知对方。

3、在门前迎接客人时若主人与客人地位相仿,主人可不走下台阶,若是长辈或领导需要降阶相迎。

4、迎宾:引导客人进入房间时,领导或长辈走在右前方;右手送客:送客时领导或长辈走在你的左前方。

5、介绍客人时,熟悉双方的人要主动担当介绍人。在介绍过程中,客人,长辈,上级及女士有优先知情权。

6、伴随客人或长辈来到电梯门前时,如有人开电梯则客人先行,如无人开电梯则接待者先行,并按电梯按钮。乘电梯时禁止吸烟。

7、排座次时,可以遵循右尊原则、远门原则、背景原则、居中原则、面景原则、特殊情况等,一般按照国际通用惯例,一号位的右手边是二号位,左手边是三号位,依次排座。

8、点菜时主人不可放弃权力,需问客人吃什么。

9、敬酒不劝酒,请菜不夹菜。

10、注意沾酱菜的吃法,不可咬一口后接着蘸酱。

11、通常欧美国家的'人不吃动物内脏,不吃宠物。

12、 此外吃饭时不谈让人产生不良联想的话题。可以谈艺术、建筑、电影、历史、文学、时事、音乐等等。

二、乘车(双排座轿车)

按照国际通用规则,通常主宾位为右后座;当主人亲自驾车时,主宾位在副驾驶座;如果主人妻子随行则右后座为主宾位;当主人带有司机或随从翻译人员时,主人同客人坐在后排,客人居右,随从人员坐在副驾驶座。(特殊情况,特殊处理)

三、着装、首饰、头发

1、男士着装注意“三色“原则(西服、领带、皮鞋不超过三种颜色);三一定律(皮鞋、腰带、皮包要统一颜色);三大禁忌(商标没有摘掉、不系或系褶皱的领带、鞋袜不配套)。

2、女士着装时裙装为正装,裤装为便装,在穿裙装时不能三截腿,不能光腿,要有备用袜子。

四、电话礼仪:

及时接电话:一般来说,在办公室里,电话铃响3遍之前就应接听,6遍后就应道歉:“对不起,让你久等了。”如果受话人正在做一件要紧的事情不能及时接听,代接的人应妥为解释。如果既不及时接电话,又不道歉,甚至极不耐烦,就是极不礼貌的行为。尽快接听电话会给对方留下好印象,让对方觉得自己被看重。

五、介绍礼仪:

自我介绍,第一尽量先递名片再介绍,自我介绍时要简单明了,一般在1分钟之内,内容规范,按场合的需要把该说的说出来。介绍别人:第一谁当介绍人,不同的介绍人,给客人的待遇是不一样的。要由主人一方职务最高者介绍。第二是介绍的先后顺序,“尊者居后”,男先女后、轻先老后,主先客后、下先上后、如果双方都有很多人,要先从主人方的职位高者开始介绍。

六、名片的使用

1、 酒桌上交换名片时要选递给第一主宾。然后顺时针互相交换。其他场合由近及远,由长及幼。递名片时,手与胸齐,右手递、左手接。名片交换后要轻念一遍名片上的姓名。

2、 涉外活动中名片的使用要考虑对方的颜色禁忌。

3、 如果名片用完了或者没有名片,接过对方名片时要跟对方说:我的名片刚好用完,我把电话给您写下来。

4、 注意名片不可放在裤兜里,应放在包里或衣兜里。

5、 名片上副职称正职。政界称官职、商界称职务,如果没有职务可以称先生、小姐,也可以用行业称谓(医生、教授、律师等)。

七、言谈礼仪

说话时要认清自己的身份。任何人,在任何场合说话,都有自己的特定身份。这种身份,也就是自己当时的“角色地位”。比如,在自己家庭里,对子女来说你是父亲或母亲,对父母来说你又成了儿子或女儿。如用对小孩子说话的语气对老人或长辈说话就不合适了,因为这是不礼貌的,是有失“分寸”的。

商务礼仪知识介绍 篇三

商务礼仪—— Some Points for Men

1) With a Lady

Always allow the lady to precede6 you in places where one has to go before the other except in the following case: when getting off a street car, train, bus, or out of an automobile7; when going up stair; when opening a heavy door. When you are walking along the street with a lady, always walk on the outside.

2) At a Dance

If you wish to dance with a certain lady, go to her, bow, and say:“ May I have the pleasure of a dance?”

商务礼仪—— Personal Habits and Appearance

1) People judge you at first by what they see, so particular attention should be paid to your personal appearance.

2) Using a Handkerchief

Always carry a clean handkerchief. Do not use it while it is folded, and do not fold it after you use it.

3)Spitting

In the West it is considered very impolite to spit, even upon the street.

4) Smoking

Smoking is very prevalent(普遍), both by men and by women. If you are a guest in a home where no others are smoking, it is better to refrain(忍住) from smoking, you may say, “Would you mind if I smoked?”。

商务礼仪—— With Strangers and Friends

1) Lending and borrowing are more matters of principle in the West than in the East. Things borrowed in the West are definitely8 expected to be returned, whether it is fifty dollars or merely a friend's pencil.

2) Don't Be Curious. It is impolite to be curious about the private affairs of others, such as age, salary, religion and marriage.

3) Thanks for Gifts.When some one gives you a present, it is very impolite to neglect9 thank him for it.

4) One Hand Only.In china we use two hands when giving something to a person, or when receiving it, if we want to be very polite. In the West this would seem awkward10 and impolite.

商务礼仪的知识介绍 篇四

商务礼仪知识的介绍

商务礼仪—— In the Home

1) The Right Time to Arrive

When invited to luncheon1, dinner, or supper, it is very impolite to arrive late, as it is usually planned to have the meal at the exact hour given in the invitation.

2) In arrival

When you arrive, the hostess or some member of the family will probably meet you at the door and take your coat and hat. In the winter time you should dress more lightly than usually, as you may expect the rooms to be warmer than in most Chinese homes.

3) In a few minutes the hostess will ask her guests to come in to dinner. She may or may not ask each gentleman to take a lady in. If she does, the lady will take the gentleman's arm as they walk into the dinning2 room. If she does not, the ladies will go in first, followed by the gentlemen. The hostess will either point out their seats to the guests as they come in or have a place card at each place with the guests name on it.

4) How Long to Stay

After the meal is over, it is not polite to leave for at least half an hour, lest3 you seem to have come only for the meal. An evening dinner invitation usually implies4 that you stay for the whole evening. The hostess often plans some after-dinner entertainment.

5) What to Say on Leaving

When leaving any kind of a party, a guest always expresses his appreciation5 to the hostess. Some such words as these are appropriate. “Thank you so much. I've had a delight evening.”

商务礼仪知识的介绍 篇五

商务礼仪知识介绍客人

1.介绍的规则

将男士先介绍给女士。如:“张小姐,我给你介绍一下,这位是李先生。”

将年轻者先介绍给年长者。

在同性别的两人中,年轻者先介绍给年长者,以示对前辈、长者的尊敬。 将地位低者先介绍给地位高者。遵从社会地位高者有了解对方的优先权的原则,除了在社交场合,其余任何场合,都是将社会地位低者介绍给社会地位高者。 将未婚的先介绍给已婚的。如两个女子之间,未婚的女子明显年长,则又是将已婚的介绍给未婚的。

将客人介绍给主人。 将后到者先介绍给先到者。

2.介绍的礼节

①介绍人的做法:介绍时要有开场白,如:“请让我给你们介绍一下,张小姐,这位是------”,“请允许我介绍一下,李先生,这位是------”。为他人做介绍时,手势动作要文雅,无论介绍哪一方,都应手心 朝上,手背朝下,四指并拢,拇指张开,指向被介绍的一方,并向另一方点头微笑。必要时,可以说明被介绍的一方与自己的关系,以便新结识的朋友之间相互了解和信任。介绍人在介绍时要主要先后顺序,语言要清晰明了,不含糊其词,以使双方记清对方姓名。在介绍某人优点时要恰倒好处,不宜过分称颂而导致难堪的局面。

②被介绍人的做法:作为被介绍的双方,都应当表现出结识对方的热情。双方都要正面对着对方,介绍时除了女士和长者外,一般都应该站起来,但是若在会谈进行中,或在宴会等场合,就不必起身,只略微欠身致意就可以了。如方便的话,等介绍人介绍完毕后,被介绍人双方应握手致意,面带微笑并寒暄。如“你好”、“见到你很高兴”、“认识你很荣幸”、“请多指教”、“请多关照”等。如需要还可互换名片。

商务礼仪介绍客人选用称谓的礼节

介绍时采用双方的称谓和姓名以及用语,都要根据场合正式程序来选用。具体场合有三种。

1.正式场合:称谓和姓名用Dr/Professor/Mr/Mrs/Ms/Miss/Ma'am+First Name和Last Name。如:

(1)向地位较高的已婚女士介绍男士时可说:

Mrs Carton, May I introduce James Harding. Jame, this is Mrs Roger Carton(or Mrs Jane Carton).卡尔顿夫人,请让我介绍詹姆斯·哈定。詹姆斯,这位罗杰·卡尔顿夫人(或:简·卡尔顿夫人)。

(2)向年长者介绍年轻的女士时可说:

Mr Brown, this is Miss Patricia Haley. Patty, this is Mr Edgar Brown.”布朗先生,这位是帕特里霞·哈利小姐。帕蒂,这位是埃德加·布朗先生。

(3)向长者介绍年轻的男士时可说:

Mr Baker, this is Robert Green. Robert, this is Mr John Baker.贝克先生,这位是罗伯特·格林。罗伯特,这位是约翰·贝克先生。

(4)向年长者介绍18岁以下的女孩时可说:

This is Linda Bell, Mr and Mrs Alan Ross.艾伦·罗斯先生和夫人,这位是琳达·贝尔。

N.B.①上项(4)向长者介绍一方就行了。琳达即可向罗斯夫妇问候。②有时向地位高年龄大的人介绍自己的伙伴时,不用称谓和姓。如:

Allow me, Sir, to introduce you to my fellow-travellers.先生,请容许我向你介绍我的旅伴。

2.较正式场合:用上述称谓+姓氏。如被介绍者是青年男女,通常用First Name和Last Name,不加用称谓。介绍顺序依照第1项。如:

(1)Marie Green, let me introduce Professor Banks. Professor Banks, this is Marie Green. She's here to study for her doctorate in Law.玛丽·格林,让我向你介绍班克斯教授。班克斯教授,这位玛丽·格林,是来这里攻读法律博士学位的。

(2)下面是较正式场合常用的介绍用语。

Rosa Morison, I'd like you to meet Bruce Read.罗莎·莫里森,我想请你见见布鲁期·里德。

Rosa Morison, have you met Bruce Read?罗莎·莫里森,你见过布鲁斯·里德吗?

Rosa Morison, do you know Bruce Read?罗莎·莫里森,你来同布鲁斯·里德认识一下好吗?

3.非正式场合:用被介绍者的First Name.特别是美国人,介绍其父母时也只用名字。如:

“John, these are my parents, George and Sylvia.” “Pleased to meet you.”“约翰,这是我的父母,乔治和西尔维娅。”“认识你们很高兴。”

(2)“Dad, this is my boyfriend, Kevin.” “Hello, Kevin. Andrea's told me all about you.”“老爸,这是我的男朋友凯文。”“你好,凯文。安德莉总在我面前提到你。”

(3)“Hi, Jack, meet my brother Tom.” “Hi there Tom! I didn't expect to see you here.”“你好,杰克,这位是家兄汤姆。”“你好,汤姆!未料到今儿见到你。”

4.自我介绍的用语:(A)用于正式的和较正式的场合;(B)用于非正式场合。

(A)May I introduce myself. My name is Frank Darney, legal advisor to the Netcape Com.

(=communications).容许我来自我介绍。我叫弗兰克·达尼,是“网景公司”的法律顾问。

(B)Hello, I'm Alan Simmons. I work in the Forbes Parent Company.大家好,我叫艾伦·西蒙斯。我在福布斯总公司工作。

商务礼仪中介绍后双方应行使的礼节

介绍后双方要互相问候,常用How do you do?或It's nice to meet you等。其它场合见第3项。如是两位男士,通常握手以示相识。如是一男一女,应等女方伸出手,男方才可伸手相握;若女方不伸手,男士不应主动伸手的。握手时用力要适中,太重了表现得过于热情(尤其同女士握手,太用劲会使女士产生squeeze的暧昧感觉),太轻了使对方感到敷衍了事,对人不尊敬。

介绍客人时切勿漏掉一人。应该介绍的人而未被介绍,视为不礼貌的行为,并认为没被介绍的人是不受欢迎的人。

此外,向外国朋友介绍中国同事或上级时,有两点值得注意。

1.我国习惯介绍客人时常爱用官衔、职务或职业名称等冠于姓氏之前,但有些名称词在英语用法上却不用于姓氏前,如:secretary, director, engineer, manager,master等。所以,如介绍说“这位是北京化工厂张厂长。”要说:This is Mr Zhang, Director of Beijing Chemical Plant.

2.介绍已婚女士时,要考虑到西方人的习俗:女士婚后改用其丈夫姓,而我国女士婚后仍保持娘家姓氏。如介绍说:“这位是邓教授的夫人。”英语若说成This is Mrs Professor Deng.这就成了“邓太太是教授”了。实情如此,倒也罢了。如不是实情,改用同位语方式作说明语,或用“邓太太”娘家姓--“李”,后接同位说明身份。(A)This is Mrs Deng, wife of professor Deng.(B)This is Ms/Ma'am Li, wife of Professor Deng.

商务礼仪知识的介绍 篇六

商务礼仪—— Table Manners(1)

1) As soon as the hostess picks up her napkin(餐巾), pick yours up and lay it on your lap. Sometimes a roll of bread is wrapped in it; if so, toke it our and put it on your side plate.

2) The Soup Course

Dinner usually begins with soup. The largest spoon at your place is the soup spoon. It will be beside your plate at the right-hand side.

3) The Fish Course

If there is a fish course, it will probably follow the soup. There may be a special fork for the fish, or it may be similar to the meat fork. Often it is smaller.

4) The Meat Course

The main Course is usually served by the host himself, especially if it is a fowl(鸡禽) or a roast which need to be carved. He will often ask each guest what piece he prefers, and it is quite proper to state your preference as to lean or fat, dark(红肉) or light(白肉).

5) Using Knife and Fork

If you have English and American friends you will notice a few differences in their customs of eating. For the main or meat curse11, the English keep the fork in the left hand, point curved12 downward, and bring the food to the mouth either by sticking the points onto it or in the case of soft vegetables, by placing it firmly on the fork in this position with the knife. Americans carve the meat in the same position, then lay down the knife and taking the fork in the right hand with the point turned up, push it under a small piece of food without the help of the knife and bring it to the moth13 right-side-up.

6) Helping14 Yourself and Refusing

If a servant passes food around, he will pass the dish in at your left hand so that you can conveniently serve yourself with your right hand. Never serve yourself while the dish is on your right; it is then the turn of your neighbor on the right. It is polite to take some of everything that is passed to you. But if there is something you may not like, you may quietly say: “No thank you.”

商务礼仪—— Table Manners(2)

7) Second Helpings15

The hostess may or may not ask if you would like a second helping, according to the formality of the meal. If she does and you accept it, you should pass your plate to her or to the servant with the knife and fork still lying on it.

8) The Salad Course

A salad is eaten with a fork only held in the right hand with points turned up. There is usually a special one for the salad, a little smaller than the meat fork.

9) Bread and Butter

Bread is taken in the fingers and laid on the side plate or the edge of the large plate, it is never take with a fork. Butter is taken from the butter dish with the butter knife and placed on the side plate, not on one's bread.

10) Other Things on the Table

When there are things on the middle of the table, such as bread, butter, jelly16, pickles17, nits, candies, you should not take any until the hostess ahs suggested that they be passed.

11) Leaving the Table

It is impolite for a guest to leave the table during a meal, or before the hostess gives the signal at the end. When the hostess indicates that the dinner is over, she will start to rise from her seat and all the guests she rise from theirs at the same time.

12) Various rules and Suggestions

Sit up straight on your chair;

Do not put much food in your mouth at a time;

Drink only when there is no food in your mouth;

Try not to get into your mouth anything that will have to be taken out;

Do not make any nose when you eat;

Do not clean your teeth at the table or anywhere in public, either with your finger or a tooth pick(牙签), not even with you tongue.

商务礼仪知识的介绍 篇七

商务礼仪—— Invitation

1) You Must Reply to an Invitation

Foreign custom is much more strict than Chinese custom in the matter of replying to invitations. When you receive an invitation you should answer it immediately, saying definitely whether you are able to accept it or not.

2) Written or Verbal18 Reply

If the invitation is given by word of mouth, in conversation or at a chance meeting, you should answer at once whether you can come or not. If you cannot give an answer at that time, you may say, “May I let you know this evening?” Or some such words.

商务礼仪—— Introduction

1) How to Introduce People

In introducing two people, the general rule is: Introduce other people to the person you wish to honor19. The old are honored20 in the West as in China. Women have been honoured in the West since the days of knighthood(骑士时代).

2) Rising at Introduction

A man always rise for an introduction, except that it is sometimes all right for an elderly man to remain seated when a young man is introduced to him. The hostess always rises for an introduction.

3) Introducing Yourself

If you want to meet someone, it is better to ask a friend who know him to introduce you. But sometimes at a meeting or gathering21 it is all right to introduce yourself to a fellow-student, or to one of the same sex and position.

商务礼仪——Meeting and Greeting People

1) Greeting

The simplest thing to say is “Good morning,” “Good afternoon'” or “Good evening.” This greeting is given to one whom you know only slightly, or to any one you are passing quickly. “How are you” is usually used when you are not in such a hurry. No answer is expected other than “ Fine, thank you.” “Hello' is the commonest form of greeting between good friends.

2) When a Man Raises His Hat

If you are wearing a hat which can be taken bold22 of easily, it is customary23 to raise it slightly off your head when you greet a girl or a woman.

3) When to Shake Hands

It is customary to shake hands when you first meet someone. And usually friends shake hands when they meet after not having seen each other for some time. However it is not necessary to shake hands.

4) Use the person's Name

It is always good form to use the name of the person you are greeting. You might say, ”Good Morning, Mr.

Moncrieff“ or ” Hello, Franklin.“ A person's surname24 should be used unless he is good friend or school-mate.

瑞士商务礼仪知识介绍 篇八

国际贸易由来已久,从汉代的丝绸之路开始,我们的先人就已经融入了广泛的国际经济。海上丝绸之路、郑和下西洋、广东及江浙沿海一带自古也有发达的国际贸易,今天,随着世界经济一体化进程的深度发展,开展国际经济贸易已经在一定程度上影响着一个国家和地区的经济前景。

在于世界各个角落广泛接触的今天,来我国投资经商的外国人越来越多,国际商务越来越频繁,因此,如要发展,必须知晓必要的国际商务礼仪。

学习国际礼仪心态要求,最为关键与重要的,是要有一种宽容的胸怀。老子说过:“上德若谷。”古人常讲两个词叫“虚怀若谷”、“有容乃大”,什么意《白话文·www.rzxuelian.com》思呢?因为国际交往是以跨文化交往为背景的。

国际商务礼仪要求具备的素质

国际商务要求进行外贸交往的人员首先要有一些外语基础,其次要坚守尊重的原则,第三要有自己的原则,支持自己的国家。

国际商务交往要求使用外语

不懂外语,与外国人做生意,有多被动可想而知。特别是在改革开放的今天,要不通外语而与成就商事,已经成为天方夜谭。

如今在我国,年轻一辈的经理人大都有外语的`基础,随便的商务交流,经理人可以自由地与老外谈笑,可以充分发挥个人的外语才华,这也可以加深双方的友谊和感情,但在正式的涉外商务谈判中,大家最好把语言沟通工作交给翻译者去做,除非情况特殊,一般不需要你开金口。不管是在中国境内,还是在对方国家,都应该坚持这一点。

尊重外国客人

只要外国人以合法身份进中国,带着善意的交流和商业目的,我们就不排斥他,我们就欢迎他。知道有外国客人来,时间允许的话,应该准备背面印有他国文字的名片。

邀请外国朋友吃饭,最好准备一份印着他们国家文字的菜单。

与外国人见面,知道外语欠缺的话,应提早安排翻译人员。

学一些外国历史文化知识,即使临时抱佛脚,也可以在会面时派上用场。

另外,在于外国人做生意、交朋友时,可以经常送给他们一些精致的小礼物,这会令他们非常开心,但送礼物时要注意避讳。还有在未熟悉之前,不要轻易谈论他们国家敏感的政治问题,尤其是在不知道对方观点的情况下,更要谨慎。

在国外支持自己的国家

不管身处何地,支持自己的国家是爱国的一种表现。很小的时候,我们就深受爱国教育的熏陶,身在国外,我们就会深觉“祖国”二字的神圣和伟大,也才感知身上的重大责任。

在于外国人打交道时,要不卑不亢,特别是在国外,言行应该像外交官一样谨慎。

商务礼仪知识 篇九

商务礼仪知识

商务礼仪知识共享礼仪是人际交往的艺术,教养体现细节,细节展现素质 ,愿以下社交礼仪知识能帮助你提高自身修养,

一、仪表礼仪

☆ 选择适当的化妆品和与自己气质、脸型、年龄等特点相符的化妆方法,选择适当的发型来增添自己的魅力。① 化妆的浓、淡要视时间、场合而定。② 不要在公共场所化妆。③ 不要在男士面前化妆。④ 不要非议他人的化妆。⑤ 不要借用他人的化妆品。⑥ 男士不要过分化妆。

☆ 服饰及其礼节

1.要注意时代的特点,体现时代精神;2.要注意个人性格特点3.应符合自己的体形

☆ 白领女士的禁忌禁忌一:发型太新潮禁忌二:头发如乱草禁忌三:化妆太夸张禁忌四:脸青唇白禁忌五:衣装太新潮禁忌六:打扮太性感禁忌七:天天扮“女黑侠”禁忌八:脚踏“松糕鞋”

☆ 中国绅士的标志和破绽

1.中国绅士的十个细节:

① 有一双干净修长的手,修剪整齐的指甲。② 虽然不吸烟,但随身携带打火机,以方便在周围的`女士吸烟时为其点烟。③ 天天换衬衫,保持领口和袖口的平整和清洁,有的还会使用袖扣。④ 腰间不悬挂物品,诸如手机、呼机等等。⑤ 在与女士相处时,不放过每一个细节以对女士加以照顾,并且几乎在完全下意识的状态下操作,百战不殆。⑥ 在吃饭时从不发出声音。⑦ 较常人使用礼貌用语更为频繁。⑧ 偏爱孤独,寻求宁静的心灵、安静的肉体及激情的冥想。绅士们故此好思想、好舞文、好文学艺术方面的经典名著,绝少拜读浮华喧嚣的弄潮作品,包括影视。翻看一两眼,倘若认为俗,便绝不再拿起,包括讨论。⑨ 喜怒不形于色,在人群中独自沉默,

⑩ 在对待爱情的态度上思虑过重,常常显得优柔寡断。

2.中国绅士的十大破绽:

① 手形清洁美观,可是一旦进入需要脱鞋的房间,空气中就会产生一种异样气味。② 虽然随身携带打火机,但却是一次性的塑料打火机。③ 戴名牌手表时,手腕扬得飞扬跋扈。④ 虽然天天换衬衫,但总是系同一条领带。⑤ 腰间虽然没有悬挂手机和呼机,但是在公共场合常常大声对着手机说话,在剧院里任自己的手机铃声响起。⑥ 尽管对女士尊重异常,但是在与同性朋友相处时反差过大,叛若两人。⑦ 吃饭时不发出声音,但喝汤时却引人侧目。⑧ 虽然较常人使用礼貌用语更为频繁,但是频繁到了令人起疑的程度。⑨ 偏爱孤独到了怕见生人的程度。⑩ 在对待爱情的态度上思虑过重并不是拿不定主意选择,而是根本不打算相信。

二、举止礼仪

(1)要塑造良好的交际形象,必须讲究礼貌礼节,为此,就必须注意你的行为举止。举止礼仪是自我心诚的表现,一个人的外在举止行动可直接表明他的态度。做到彬彬有礼,落落大方,遵守一般的进退礼节,尽量避免各种不礼貌、不文明习惯。

(2)到顾客办公室或家中访问,进门之前先按门铃或轻轻敲门,然后站在门口等候。按门铃或敲门的时间不要过长,无人或未经主人允许,不要擅自进入室内。

阅读更多大学网求职礼仪:

职场礼仪:正式场合介绍之礼仪常识

仪表礼仪:关于新娘的11个古老传说

仪表礼仪:个人常见的文明礼仪常识

商务礼仪知识的介绍 篇十

关于瑞士商务礼仪知识介绍

按照瑞士的商务礼俗,平时适合穿三件套的西装,拜访各大公司或政府机构,必须先预订好时间,并且记住一定守时。一般公司或政府机构主管人员在早晨7—8点上班。

瑞士人作风严谨、保守并讲究信誉。但有时也带有顽固的一面,与他们洽谈业务,必须要有耐心。一旦对方决定购买你的产品,几乎就会无限期地一直买下去。相反,如果对方流露出了“不”字,你也 就没有必要继续努力了。因为他们很少轻易改变主意。

瑞士的大宗出口商品有精密及光学仪器、钟表、机械、化学制品、药品、纺织品、玻璃制品、食品等。其中钟表驰名全球,医药品出口居世界首位。瑞士主张自由贸易,自由竞争。目前已与世界上170多个国家和地区建立贸易往来,但其重点仍是西欧。德国是最大的贸易伙伴。

遵守契约,诚实不阿,瑞士人堪称楷模。瑞士的大公司多半设在 苏黎世,它是全国最大城某地,也是工商业、金融、文化和陆空交通枢 纽。瑞士银行业非常发达,全国共有大大小小银行5000多家,其中有 五分之三的总部设在苏黎世。

给瑞士公司写信,信封上只写该公司的名字即可,不要写主管人员的姓名。因为,如果该人不在,这封信别人是不会拆看的',那只有放置一边了,这样很可能误事。切记,瑞士商人对“名牌”产品很感 兴趣,如果你的产品牌子很硬,一定要在信封或信纸上注明该公司设立的年份,这样,会大大提高该产品的身价。

按照瑞士的礼节习惯,千万不要在见面的第一天就邀请对方共进午餐或晚宴。应待双方接触几次,甚至相熟之后,再提出邀请。最好在离开瑞士之前邀请对方共进晚餐。万一对方拒不赴约,也不要紧,生意照样可以成功。瑞士商人一般不愿主动邀请客人到家中吃饭,如 果你接到邀请,切记:第一,带上鲜花或糖果送给女主人;第二,准时赴约。如果送红玫瑰,可送1枝或20枝,但不要送3枝,通常情况下3枝是意味着送给情人的。

到瑞士进行商务活动,最好安排在3、5、9至11月为佳。圣诞节前 一周至后两周,复活节前后各一周,一般不安排任何活动。6—8月以 及2月多为休假时间。瑞士进出海关没有严格的货币管制。近日美元与 瑞朗的比价为1:1.6527左右。

瑞士位于中欧南部,面积约4万多平方公里,人口近700万,德语、 法语和意大利语均为官方语言。

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